Supply chain manager job

Regardless of the company's sector of activity, whether it has an e-commerce or a physical store, logistics will concern everything related to the flow of goods. We talk about storage, packaging, handling, transportation and distribution of products.

Anne-Laure CompainAnne-Laure Compain

Anne-Laure Compain

Graphic designer at Snoweb
Published on 20 May 2022 (Updated on 20 May 2022)

First of all, it is important to know that there is not much difference in management between an e-commerce and a physical store. The organization of products or stocks remains the same. So that you have an idea of what I am talking about, here is a list, not exhaustive, of the heavy tasks that await anyone who wants to launch his business, online or not!

  • Find suppliers and buy their products at the right price
  • Stock the products waiting to be sold
  • Find attractive prices to sell the products, while making a reasonable margin to support the business
  • Prepare orders: packaging and labeling
  • Ship orders
  • Manage customer returns and complaints

1. What does it mean to be a supply chain manager?

To put it simply, the supply chain manager will manage the entire supply chain. Whether it is upstream with suppliers or once an order is placed by a customer. The goal of the supply chain manager's work is to deliver the products on time to the warehouses, distribution sites or to the customer.

His work will be divided into three main areas:

  • Supply logistics, which consists of placing orders with suppliers to ensure that stocks are operational for any customer order.
  • Production logistics to manage inventory.
  • Delivery logistics to collaborate with different carriers around the world and ensure that the customer receives his order on time.

Another important point of the supply chain manager's job is that he must also know customs policies and international shipping. These two skills allow him to outsource certain activities such as handling or transport. All this, with the sole aim of reducing the costs incurred by the company and the time required to receive goods.

What are the missions of the supply chain manager for an e-commerce?

Planning orders

It is a question here of knowing how to anticipate the future purchases of the customers. Indeed, the company must always have products in stock and especially those that the target likes to buy to respond favorably to all customer orders. It is therefore necessary to know its suppliers well.

Control stock

Knowing how to guarantee an optimal stock level is a job! Customers must be able to buy the products in the quantity they want without putting the company in deficit because of overstocking. And if there are several points of sale, you also have to manage their stock.

Ensure delivery to the customer

For the final step in the purchasing process, the brand needs to deliver the customer's order securely, quickly and cost-effectively. The supply chain manager will work with partners to manage deliveries in Europe and internationally.

3. What training should I take to become a supply chain manager?

Being a supply chain manager is not an easy job. Indeed, many skills are needed to manage everything without any hitch. Among these skills are:

  • Mastery of Supply Chain Management or SCM software.
  • Mastery of flow planning tools (arrival and departure of stock).
  • Mastery of ERP. These are software programs that allow companies to manage their orders, their stocks, their accounting or their e-commerce.

In addition to his technical skills, the supply chain manager must have certain human skills, such as :

  • Management
  • Negotiation
  • Analytical skills
  • Organization
  • Relational
  • Reactivity

As far as studies are concerned, it is possible to follow several courses. However, it is appreciated by companies if you have completed a Bac +4 or Bac +5 in a business or engineering school, with, in addition, knowledge in logistics and supply chain. And, if you don't like the engineering and business school route, it is also possible to do a professional degree in logistics process management with a specialization in management or production or transport/logistics.

The supply chain manager works closely with the e-commerce manager, the purchasing manager and finally the customer service manager.

4. What is the average salary of a supply chain manager?

Once again, the salary is indicative! It will depend on the company, the candidate's experience and, above all, on his or her level of responsibility. But, to give you an idea, at the beginning of his career, a supply chain manager can expect a salary of around 45 000 to 60 000€ per year. Then, with several years of experience, this salary can evolve around 90 000 net annual.


As you may have understood, the job of supply chain manager requires a lot of responsibility and knowledge. The choice of suppliers, the routing and the stocks are important data for the survival of an e-commerce or a store.

I want to launchmy e-commerce